Frequently Asked Questions
Discover everything you need to know about our luxury tailoring, shipping, and bespoke services.
What is the lead time for bespoke and made-to-measure tailoring?
Our bespoke services typically require 8 to 12 weeks to complete, involving multiple fittings to ensure a perfect silhouette. Made-to-measure garments generally take 6 to 8 weeks from initial consultation to final delivery.
Do you offer international shipping for your collections?
Yes, Oliver Brown ships worldwide. We offer express international delivery via our premium couriers, with estimated arrival times of 3 to 5 business days for most global destinations.
What is your return policy for ready-to-wear items?
We offer a 14-day return period for all ready-to-wear items, provided they are in their original, unworn condition with all tags attached. Please note that bespoke and personalized items are non-refundable.
How can I ensure I select the correct size?
Each product page features a detailed size guide. For our signature morning coats and dinner jackets, we recommend following our 'Tailored Fit' measurements. If you are between sizes, our Chelsea store consultants are available for virtual sizing advice.
Can I book a fitting appointment online?
Absolutely. You can schedule a fitting at our Lower Sloane Street flagship store through our online booking portal. We offer appointments for morning wear hire, bespoke tailoring, and wedding party consultations.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. For added convenience, we also support digital wallets such as Apple Pay, Google Pay, and PayPal.